Alcatel ALE Partner Support Plus PP1N-OAWAP1331

Secure 24/7 critical support and advance hardware replacement for your Alcatel-Lucent Enterprise OmniAccess Stellar AP1331 access point with this 1-year Partner Support Plus service. This electronic license delivers enhanced technical assistance, software and firmware updates, and a target 4-hour response on critical issues—ensuring your wireless LAN stays mission-ready.

Overview

Partner Support Plus is a partner-led support model that augments your in-house capabilities with direct access to Alcatel-Lucent Enterprise expertise. Covering a single OmniAccess Stellar AP1331, it includes phone, web portal, and email support, with critical issues handled around the clock. Standard issues receive next-business-day response during 8x5 business hours. The service also provides advance hardware replacement, minimizing downtime when hardware fails.

What stands out

• 24/7 support for critical issues, with target 4-hour response
• Advance Replacement Service (ARS) for rapid hardware swap
• Included major and minor software releases plus firmware updates
• Access to knowledge base, documentation, FAQs, and troubleshooting guides
• Global availability subject to regional partner agreements

Technical details

• Service type: Partner Support Plus
• Duration: 1 year
• Supported product: Alcatel-Lucent Enterprise OmniAccess Stellar AP1331
• Support level: Enhanced technical support
• Support access: Phone, web portal, email
• Critical response: 24/7, target 4-hour response
• Standard response: Next business day (8x5 business hours)
• Hardware replacement: Advance Replacement Service (ARS)
• Software updates: Included (major and minor releases)
• Firmware updates: Included
• Online resources: Knowledge base, documentation, FAQs, troubleshooting guides
• Delivery method: Electronic license / activation key
• Prerequisites: Active AP1331 hardware
• Renewal options: Available

Our verdict

For enterprises relying on OmniAccess Stellar wireless, this support service is a wise investment. The combination of 24/7 critical coverage, advance replacement, and included updates ensures your AP1331 remains secure and performing at its best, with minimal operational disruption.