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This service agreement extends the value of your Poly Studio video conferencing hardware with three years of comprehensive support, software maintenance, and advanced hardware replacement. Unlike basic warranties, Poly+ includes proactive monitoring through Poly Lens and 24/7 technical assistance, ensuring your small to medium meeting rooms stay operational.

Highlights

• 3-year extended service agreement for Poly Studio X30 or X50 systems
• Advanced hardware replacement with next business day response
• 24/7 phone and web technical support
• Software and firmware updates included
• On-site service available
• Proactive monitoring via Poly Lens device management

In daily use

IT administrators gain a single point of accountability for video conferencing infrastructure. The service covers the Studio USB video bar and GC8 touch controller, with electronic delivery of the service license. Poly Lens integration enables remote monitoring, diagnostics, and bulk configuration, reducing downtime and support tickets.

Full specifications

• Service Type: Extended Service Agreement
• Service Name: Poly+
• Service Duration: 3 years
• Service Coverage: Technical Support, Software Updates, Hardware Replacement
• Hardware Replacement: Advanced Replacement
• Response Time: Next Business Day (NBD)
• Supported Products: Poly Studio X30, Poly Studio X50
• Access to Poly Lens: Yes (for device management)
• Technical Support Availability: 24/7 Phone & Web Support
• Software Maintenance: Included
• Firmware Updates: Included
• On-site Service: Yes
• Product Family: Video Conferencing Systems
• License Type: Service License
• Delivery Method: Electronic
• Target Room Size: Small to Medium
• Proactive Monitoring: Yes (via Poly Lens)

Final note

This service agreement is ideal for organizations standardizing on Poly video conferencing solutions, offering predictable costs and priority support for critical meeting spaces.